Return Policy

For hygienic reasons, vibrators cannot be returned unless they are defective. All defective items may be returned within 30 days of receipt for a credit or replacement. Shipping charges will be refunded in cases where our error caused the return, or the item is defective.  

To process your return, please email us at support@erosfinegoods.com and include your order number (#0001) and copy of your receipt.

Shipping Policy

All orders are billed and shipped discreetly as EFG, LLC. We ship using standard USPS rates. Please allow for 5-7 business days for delivery. Our orders are processed daily, Monday through Friday, except for holidays.

Customer Support

Questions? Feedback? Email us at support@erosfinegoods.com. Our typical response time is approximately 24 hours, Monday through Friday.

Press

The team at Eros Fine Goods is happy to collaborate with media outlets. We are available for interviews across media, such as podcasts, YouTube channels, and featured blog posts.

For inquiries, please email us at press@erosfinegoods.com.

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